Refund policy

We design our products with care and intention, and we hope they feel right in your space. If your Monkey and Pebbles purchase isn't the right fit, eligible items may be returned for a refund under the conditions below.

Return window and eligibility

  • Returns must be received by us within 30 days of the order date.
  • Acrylic planner products must be unused, in like-new condition, and returned in their original packaging and original shipping box.
  • Items returned used, damaged or incomplete may be refused, or may be refunded in part, at our discretion.
  • Final sale and clearance items cannot be returned or refunded. These are clearly marked Final Sale on the product page.
  • We currently accept returns only from addresses within Canada and the United States.

Return shipping fees

  • Canada: a flat $9.99 CAD per order, deducted from your refund.
  • United States: a flat $14.99 USD per order, deducted from your refund.

Being a small business, we keep return fees simple with a flat rate — it helps us cover shipping costs across Canada and keep making thoughtfully designed products at fair prices.

How to return an item

Email hello@monkeyandpebbles.com to request a return, and include:

  • Your order number (MP-XXXX)
  • The product or products you wish to return
  • The reason for the return

Once your return is approved we will email you a return shipping label. Print it and affix it to the package so that it completely covers the original shipping label. Returns may travel with Canada Post, UPS or Purolator.

Refunds

  • Refunds are issued to the original form of payment.
  • A refund covers the price paid for the item or items, plus any sales tax charged on them.
  • Original shipping fees, and sales tax on shipping, are not refundable.
  • Please allow up to 3 business days for a return to be processed once we receive it.
  • After the refund is issued, allow a further 3–5 business days for the funds to appear on your account.

Damaged, defective or incorrect items

If we got your order wrong, or an item arrives defective, email us and we will make it right — this is not a return and no return fee applies. For items damaged in transit, or parcels that are delayed, lost or marked delivered but not received, see our Shipping policy for the timelines and what we need from you.

Exchanges

We do not currently offer exchanges. Handling returns and new orders separately helps us process everything accurately. If you would like something different, return your original purchase and place a new order at monkeyandpebbles.com.

Questions

Email hello@monkeyandpebbles.com with your order number (MP-XXXX) and we will get back to you.